SHIPPING & DELIVERY
We process and send orders during our main service hours, Monday to Friday, from 9:00 am until 6:00pm GST (with the exception of Malaysian public holidays). Please note that all delivery times are subject to product availability, as well as payment. Usually, from the day you order, processed and delivered to customers it will takes within 3 working days. However, during sale periods and due to reasons beyond our control, delays may occur. Please be assured that we will aim to dispatch your items as soon as possible.
Shipping is FREE for all orders above RM200.(Malaysia only)
When you receive your order, please make sure all the right contents are in your parcel. If you have any problems with your order, please contact our online customer service team by phone or e-mail. during the office hours of 9.00am to 5:00pm Monday to Friday (excluding public holidays). When you contact Customer Service by phone or e-mail, please provide the following information so we can assist you as quickly as possible
Date your order was placed, if applicable
Your Sales Order Reference Number, if available
Your Tracking Number, if available
Brief description of the problem you are experiencing
If you e-mail us, we will investigate your enquiry and get back to you as soon as possible.